Frequently Asked Questions

How much does shipping cost?

We offer postcode based shipping, therefore the shipping cost varies for different areas. To be as transparent with our prices as we can, you’re welcome to check the shipping price for your postcode under every single product. 

Please note that we calculate 20% VAT on shipping at checkout.

Do you offer collection?

Yes! We offer free collection on all of our products. Simply select ‘collection’ at checkout, and use the calendar to book your collection slot.

Where are the ramps manufactured?

All ramps are manufactured in house at our workshop in Telford, UK. 

Which rest-on ramp is the most suitable for my van?

The recommended ramp gradient should not exceed 30% (16.5°). To find the minimum recommended ramp length simply calculate the sill (loading) height by 3.3, or refer to the calculator below. Please also refer to the maximum recommended loading height which you can find in the product specifications.

If you’re still unsure, feel free to contact our team on 01952291224 or sales@alloyramps.co.uk and we will be happy to advise you.

What is the safe working load (SWL) of your ramps?

The standard SWL for van/truck ramps is 750kg. The SWL of our fixed folding van ramps is 500kg.

Are your ramps safe and slip-resistant?

Every ramp has been load tested to the British standard. All ramps are also manufactured with our industry standard, serrated slip-resistant floor, which has been put through a slip test in dry and wet conditions making them safe in any weather condition. Read more about the test results here! 

Which fixed, folding van ramp would be the most suitable for my van?

Please refer to our van ramp guide. For more accuracy, we advise everyone to fill out this form before or as soon as you place your order. 

If you’re still unsure, feel free to contact our team on 01952291224 or sales@alloyramps.co.uk and we will be happy to advise you.

Can I fit the fixed folding van ramp myself?

Yes. We will provide you with fitting instructions if you choose to fit it yourself. However, to avoid any mistakes or damage to the ramp and your vehicle, we advise everyone to book a fitting with our expert installation team.

Do I need another person’s help to unfold the fixed van ramp?

No! Our fixed folding van ramps are gas strut assisted, which allows just one person to fold and unfold the ramp with ease. 

Do you make custom/bespoke van ramps?

Yes! We can make a variety of bespoke van and loading ramps to a wide range of sizes. Get in touch with us and we will find the perfect solution for your requirements.

How does my ramp attach to the vehicle?

Here are all of our different ramp attachments:

Rest-on	Flat-top
Fixed Folding	Continuous Hook

What is the manual weight of my ramp?

You can find the weight of each ramp in the product specifications tab. We recommend that any ramp over 25kg is a two person operation.

What guarantee/warranty does my ramp have?

All ramps are load tested; we have a 12 month repair policy on all spare parts e.g. hooks, bolts, gas struts and safety pins. Don’t hesitate to get in touch with us if you require spare parts or repair work to your ramp.

The ramp isn’t suitable. Can I return it?

Yes. 14-day return policy for unused ramps in their original packaging. You can find our returns policy here. Please get in touch with us if you have any questions regarding the return of your ramp.

Do you offer discounts?

We can offer discounts on bulk orders. Please get in touch with us to find out what discount options we can offer you.

I am using my van ramp away from a vehicle (step access, home access). How do I know it will be suitable?

Our standard ramps detail where they are designed to be used. We do manufacture a wide range of bespoke access systems and ramps designed specifically for your requirements. You can find out more about our access ramps here. If unsure, feel free to get in touch with our expert team.